Nairobi, 12th July 2018…. Today Uber has announced new privacy changes to its app in Nairobi that now anonymizes phone numbers of driver-partners and riders.
As of 12 July 2018, drivers and riders will no longer have access to each other’s private phone numbers. “Phone anonymization is a safety precaution, ensuring that the privacy of both driver-partners and riders is considered at all times,” says Loic Amado, General Manager for Uber in East Africa.
Uber will now use software to connect calls between a driver and a rider that anonymizes both cell phone numbers. Drivers will now see the same contact number for each rider that contacts them. Once a trip comes to an end, riders are encouraged to use Uber’s 24/7 in-app support should they need to reach a driver.
“The benefit of using our in-app support is two-fold. Riders have access to 24/7 support in the event that they need assistance (no more calling a driver that cannot be reached due to the driver being on the road). Secondly, this change has the added benefit of keeping a formal track record of communication. Uber will have a record of correspondence to assist with a request, for example, in the event of a rider having left an item in a vehicle,” says Amado.
Phone anonymization complies with Uber’s Community Guidelines (Swahili) promoting mutual respect between riders and drivers by securing each identity and preventing either from contacting each other unnecessarily post a trip.