Government launches COVID-19 call center for healthcare workers

Source Xinhua

The government on Thursday launched a COVID-19 mitigation contact center to offer psychosocial support to the frontline healthcare workers.

Joe Mucheru, cabinet secretary in the Ministry of Information Communication Technology (ICT), said that the center will also facilitate access to information and sharing of best practices among the practitioners.

“The government and partners have set up this COVID-19 Call Centre, a platform for frontline health workers to access information, exchange best practice, training, psycho-social support and keep track of disease incidence amongst them,” Mucheru said during the launch of the call center in Nairobi.

He said the platform will also act as a one-stop shop for COVID-19 related queries from the general public.

Mucheru said that following the COVID-19 pandemic, health systems are overwhelmed, with health professionals having to deal with the double burden of managing the disease alongside stigma and fear of contracting it.

He said the government through Konza Technopolis Development Authority will provide technical support, reliable infrastructure and devices.

Mucheru said the authority will avail Virtual Desktop Infrastructure (VDI) that will be set up at the call center.

“The VDI platform will enable the integration of additional systems like video conference solutions that will support telemedicine,” said Mucheru.

He said the platform can facilitate counseling services, enable healthcare workers to see the status of their colleagues, deliver faxes and voicemail to inbox, use instant messaging and videoconferencing and also provide interconnection to nurses and doctors countrywide.

Mercy Mwangangi, chief administrative secretary in the Ministry of Health, said the government is keen on harnessing digital platforms to boost response to the COVID-19 pandemic.

“The ministry of health has adopted the use of mobile and web-based applications for data collection and reporting to monitor and respond to COVID-19 pandemic,” said Mwangangi.

The east African nation has so far confirmed 5,384 COVID-19 cases, with 132 deaths as of Thursday, according to the health ministry.