Mombasa’s PrideInn Nyali and PrideInn Flamingo Beach Resort have been selected among Africa’s best hotels at the 2020 TripAdvisor Travellers’ Choice Awards.
Tripadvisor’s 18th annual Travelers’ Choice Awards for the hotel, restaurant, and airline categories ranked PrideInn Nyali as the 7th best bargain hotel in Africa and PrideInn Flamingo Beach Resort as one of the best traveler’s choice in Africa for the year 2019.
Each year, TripAdvisor combs through reviews, ratings, and comments from travelers everywhere, and use that data to award the very best. The data for this year’s 18th annual Travelers’ Choice Awards winners was collected in 2019, prior to the coronavirus pandemic.
“We are proud to have been recognized as one of the leading local hotel chains in Kenya and Africa at large. Our recognition didn’t come easy, personalized guest services and embracing digital technology to ensure guests comfort came in handy. We always go an extra mile to ensure our guests experience is fantastic and memorable,” said Hasnain Noorani, Managing Director of PrideInn Group of Hotels.
Mr. Noorani added that continuous improvement over time added up to meaningful impacts.
“This endorsement reminds us that we have to keep on improving our services and products considering the steep competition within the hospitality industry in Kenya and also to ensure that we give our guests the best experiences,” added Mr. Noorani.
General Manager for PrideInn Flamingo, Mr. Victor Shitakha attributed the award to the motivated team which worked tirelessly to meet guest’s demands.
“I am thankful to all staff and management for delivering quality services to both local and international guests, which made us win the honorable award. And we also appreciate our guests who always review us and give credit where its due,” Mr. Shitakha, General Manager for PrideInn Flamingo Beach Resort.
The achievement celebrates businesses that are consistently excellent having earned great traveller reviews on TripAdvisor over the past year. Traveller’s choice award recipients include restaurants, accommodations and attractions located all over the world that have continually delivered a quality customer experience.
“The budget travel consumer is looking for fulfillment, unprecedented access, an immersive experience, a personal journey, and yes, white glove treatment, which is what we always aim to achieve,” said Jane Muchira, General Manager for PrideInn Nyali.
PrideInn Lantana Suites, also got recognized by booking.com in the 2020 traveller review awards for having consistently met guest expectations and received great guest reviews