The bank has developed solutions which are currently being used by Ministries, Government agencies and departments, Parastatals, County governments and Institutions of Higher Learning.
“Our solutions which have come full circle to real time updates, now enable most government agencies to collect KEBS levy, sugar levy, excise duty, land rent, turnover tax, stamp duty, and motor vehicle fees,” said National Bank Managing Director and Chief Executive Wilfred Musau. “We currently collect on behalf of state agencies and our solutions are fully integrated to their ERP systems for real time updating of transactions as they happen and support in day to day reconciliation. This has been successful because of the host to host system connectivity between the bank and these agencies and counties.”
The Chief Executive said the end consumer is expecting flexibility and a wide range of choices when it comes to how they pay for goods and services. “So we work with institutions and large organizations to give them the receivables solutions that let their customers pay how they want,” he said.
The bank has provided a variety of options for payments including mobile money, smart cards, and e-wallet and cash options, aligned with the continuing growth of mobile technology as well as consumers’ expectations for convenient mobile and online payments.
University Smart Card
The bank has also implemented a collections cashlite system for various Institutions of Higher Learning which will cater for a cashlite environment within the university’s premises and campuses and other value add services like student registration and other school based customizations.
Targeting students and lecturers, the bank has effectively developed a smartcard solutionthat enables students to access various services such as entering/exiting campus premises (acts as an identification card), managing HELB wallets (tuition, accommodation, upkeep), access to library services, access to cafeteria services, gym services, exam/class attendance, paying school fees, accomodation, penalties, etc.
Customer self service channels
Over the next few months the bank is embarking on re-engineering of the Self service channels for its customers to make it more efficient and attractive in terms of richness of functionality for the customers.
“The bank is dedicated to excellence in providing competitive financial solutions and meeting the changing customer needs,” Mr. Musau said.