Players in the insurance sector have been urged to rethink their predatory pricing strategies as it is hampering the growth of the insurance sector, ZEP-RE Chief Executive Officer Hope Murera has said.
Speaking at a CEO webinar organized by the ZEP-RE Academy, the training arm of the regional Reinsurer in partnership with McKinsey & Company to assess the impact of COVID-19 in the insurance industry in Kenya and selected African countries, Ms. Murera said the industry had recorded a steady decline in underwriting revenues for the past five years, which is likely to be exacerbated by the Coronavirus pandemic.
“In Kenya, for instance, the industry recorded close to KSh3 billion in underwriting losses in 2019 as a result of the sector’s sluggish growth, low insurance penetration, and price undercutting among other factors. As a response to the declining underwriting revenues, most players have resorted to growing investment incomes as a safety-net. The situation is likely to worsen as a result of the negative impact of the COVID-19 pandemic, which has adversely affected key sectors of the economy – including the investment options,” Ms. Murera said.
Declining revenues likely to be exacerbated by the Coronavirus pandemic
She implored industry players to adapt to the use of technology in product development and distribution mechanisms which has become even more critical in these unprecedented times, adding that it would be counterproductive for any organisation to ignore technology in its overall growth plan.
“For instance, ZEP-RE has reinvented the operating model of ZEP-RE academy in response to the challenges posed by the pandemic to continue delivery of its training programs by adapting to online training solutions since April, 2020. This innovation has resulted in an increase in the number of insurance professionals trained ten-fold, covering more countries at a fraction of the cost compared to the face-face training model which was being used pre-Covid 19,” Ms. Murera said.
From its research, McKinsey & Company observed that there have been increased adoption of technology by consumers in Kenya as a result of the pandemic and that most consumers in Kenya expect to increase use of digital and mobile financial services even after the crisis ends.
“This means that digitization for customers, processes, intermediaries and employees is now more important than ever before,” said Clayton Hall, Engagement Manager at McKinsey & Company, based in South Africa.
Ms. Murera noted that ZEP-RE had partnered with McKinsey to create awareness on digital transformation in the insurance sector, in addition to engaging regulators through annual regulators’ forum, hosting CEO breakfasts and insurtech summits, and working closely with tech developers to come up with Apps for the industry to improve insurance technical pricing capacity.
“We have also augmented our training offering through the ZEP-RE academy to improve technical skills in risk management, underwriting and pricing and other areas,” Ms Murera added.